r879 Privacy Policy — How We Handle Your Personal Data

1Who We Are

r879 ("the Platform", "we", "us") operates the online gaming and sports betting platform available at r879.pro and through the r879 mobile application for Android and iOS. The platform offers cricket betting, PSL and T20 wagering, live casino, fish games, bingo, crash games and slots to users in Pakistan.

This Privacy Policy governs the collection, use and storage of personal data by r879 in connection with your use of the platform. It applies whether you access r879 through a browser or through the mobile app.

By creating an account on r879, you acknowledge that you have read this Privacy Policy and agree to the data practices described here. This Policy should be read alongside our Terms and Conditions.

2What Personal Data We Collect

r879 collects the following categories of personal information from players:

3How We Collect Your Data

r879 collects personal data through the following means:

• Registration: When you create an account, you provide your name, contact details and date of birth directly.
• Identity Verification (KYC): When you complete verification, you submit identity documents and may upload a photograph. This is required before withdrawals are processed above certain thresholds.
• Deposits and Withdrawals: When you transact on the platform, payment method details and amounts are recorded. JazzCash and Easypaisa transactions generate references that are logged against your account.
• Platform Use: As you use r879 — browsing game lobbies, placing bets, playing casino games — usage data is collected automatically through the platform's technical systems.
• Device and Connection Data: Your IP address, device model, operating system version and connection type are logged automatically when you access r879.
• Support Interactions: When you contact the r879 support team by any channel, the content of that communication is recorded and associated with your account.
• Cookies: The platform uses cookies and similar technologies to manage your session and gather analytics. See Section 8 for details.

4Why We Use Your Personal Data

r879 uses personal data for specific, legitimate purposes. We do not use your data for purposes unrelated to the operation of the platform or your account.

• Account creation and management: Your registration data is used to set up and maintain your r879 account, including verifying your identity and age.
• Processing transactions: Deposit and withdrawal processing requires your payment method information and transaction history to be recorded and reconciled.
• Fraud prevention and security: IP addresses, device data and betting patterns are monitored to detect suspicious activity, account takeover attempts and potential money laundering.
• Legal and regulatory compliance: Transaction records and identity data are maintained to comply with financial record-keeping obligations.
• Customer support: Communication data is used to investigate and resolve queries, complaints and disputes.
• Platform improvement: Aggregated and anonymised usage data is used to understand how players use r879 and to prioritise improvements.
• Responsible gaming: Account activity data is used to identify unusual patterns that may indicate a player is experiencing difficulty and to apply any limits they have requested.
• Communications: Where you have opted in, we may send you platform announcements, promotional offers or account notifications. You can update your communication preferences at any time from your account settings.

5Payment Data and PKR Transactions

All financial transactions on r879 are processed in PKR. The platform supports JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other mobile wallets listed in the payments section. When you use any of these methods, the following data is processed:

• The payment method type and the registered account or reference associated with it (e.g. your JazzCash or Easypaisa mobile number)
• Transaction amount in PKR
• Transaction timestamp and reference number
• Transaction outcome (success, pending, failed)

This data is stored against your r879 account and is used for withdrawal processing, transaction dispute resolution and financial record-keeping. r879 shares transaction reference data with payment service providers to the extent necessary to process and confirm transactions.

r879 does not store full debit or credit card numbers. Card payment processing is handled entirely by the third-party payment gateway, which operates under its own security certification.

6When and With Whom We Share Your Data

r879 does not sell your personal data. We share personal data with third parties only in the following circumstances and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast partner banks and card payment gateways receive transaction data required to process your deposits and withdrawals.
• Identity verification providers: KYC and document verification services receive identity data submitted during verification for the purpose of confirming your identity and age.
• Fraud prevention services: Certain technical and behavioural data (IP address, device fingerprint, session patterns) may be shared with fraud prevention systems to identify suspicious activity.
• Technology and infrastructure providers: Cloud hosting, database and platform infrastructure providers may have access to data as part of providing those services. These providers are contractually bound to handle data securely and only for the purposes r879 specifies.
• Legal and regulatory obligations: r879 may disclose personal data where required by law, by a court order or where disclosure is necessary to prevent fraud or other serious harm.

Any third party receiving personal data from r879 is required to handle that data securely, use it only for the specific purpose for which it was shared, and not retain it beyond what is necessary.

7Data Storage and Security

r879 stores personal data on secured servers. All data in transit between your device and the r879 platform is protected by SSL/TLS encryption. Sensitive stored data — including identity documents and financial records — is encrypted at rest.

Access to personal data within r879 is restricted on a need-to-know basis. Staff with access to player data are trained in data handling procedures and are bound by confidentiality obligations.

Security measures in place on the r879 platform include:

• SSL/TLS encryption for all platform connections
• Encrypted storage of sensitive personal and financial data
• Brute-force protection and rate limiting on login attempts
• Automated session expiry for inactive sessions
• Biometric login support on the mobile app for supported devices
• Real-time account activity monitoring for unusual access patterns

Despite these measures, no online platform can guarantee absolute security. You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, notify r879 support immediately.

8Cookies and Tracking Technologies

r879 uses cookies — small data files stored on your device — and similar technologies to make the platform function correctly and to understand how it is being used. The types of cookies used are:

• Essential cookies: Required for the platform to operate. These keep you logged in, maintain your session state and enable core functionality. You cannot opt out of essential cookies without ceasing to use the platform.
• Preference cookies: Remember your settings and preferences across sessions, such as your language setting or preferred game lobby view.
• Analytics cookies: Collect aggregated data about how pages and features are used — which sections are visited most often, where players encounter errors, average session duration. This data is used internally to improve the platform. It does not identify you personally.
• Security cookies: Support fraud detection and account security by helping identify unusual session behaviour.

r879 does not use advertising cookies or share tracking data with advertising networks. You can manage browser cookie settings through your browser preferences, though disabling essential cookies will prevent the platform from functioning correctly.

9How Long We Keep Your Data

r879 retains personal data for as long as it is needed for the purposes outlined in this policy. Key retention periods are as follows:

• Active accounts: All account data is retained while your account is open and active.
• After account closure: Account and transaction records are retained for a defined period after closure for financial record-keeping, fraud investigation and to handle any disputes that may arise. The specific retention period reflects standard financial record obligations.
• Identity verification documents: Retained for the period required by applicable financial compliance obligations.
• Support communications: Retained for a reasonable period after the matter is resolved, sufficient to handle any follow-up enquiries.
• Marketing preferences and opt-in data: Retained until you withdraw consent or for a maximum period if no interaction has occurred.

Data that is no longer needed is securely deleted or anonymised. Anonymised data — where it is no longer possible to identify you from it — may be retained indefinitely for analytical purposes.

10Your Rights Over Your Personal Data

As a user of r879, you have a number of rights in relation to your personal data. r879 will respond to requests within a reasonable timeframe.

11Children's Privacy

r879 is strictly an adult platform. The minimum age to register and use r879 is 18 years. r879 does not knowingly collect personal data from anyone under 18.

Age verification is carried out as part of the account registration and KYC process. If r879 identifies that an account has been opened by a person under 18, the account will be closed immediately and any deposited funds returned after verification. Any gaming activity conducted by an underage user will be voided.

If you believe a minor has registered on r879 using false information, please contact our support team immediately.

12Changes to This Privacy Policy

r879 may update this Privacy Policy from time to time. When material changes are made, players will be notified through the platform or by email to the address associated with their account. The updated policy will be posted on this page with a revised effective date at the top.

Continued use of the r879 platform after a policy update constitutes acceptance of the revised Privacy Policy. If you have concerns about any change, you are welcome to contact support for clarification before continuing to use the platform.

13How to Contact Us About Privacy

If you have any questions about this Privacy Policy, about how r879 handles your personal data, or if you wish to exercise any of your data rights, please contact the r879 support team through the contact details provided on the platform.

When raising a privacy-related query, please include your account username and a clear description of your request. This helps ensure your query is routed correctly and handled quickly.

Platform contact email: [email protected]

You can also raise concerns related to your account through the in-app support chat, which is available from the r879 mobile app for Android and iOS.